Customize your life!
Store Policy
Customer Care -
Contact Information:
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Email: For general inquiries and customer support, please email us at kosuke.designs@gmail.com.
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Social media handles: Instagram & TikTok @kosuke_designs
Customer Support Hours:
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Response Time: We strive to respond to all inquiries and messages within 1-2 business days, excluding weekends and holidays.
Order Status and Tracking
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Tracking Your Order: Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number.
Feedback and Suggestions
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Your Input: We value your feedback and suggestions. Please let us know how we can improve our products and services by emailing us at kosuke.designs@gmail.com.
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Reviews: If you enjoyed our products and services, we would appreciate if you could leave us a review on our website or social media channels.
Resolving Issues
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Concerns: If you encounter any issues with your order or experience, please contact kosuke.designs@gmail.com immediately. We are committed to resolving any problems promptly and to your satisfaction.
Contact Us
If you have any questions, concerns, or need assistance, please do not hesitate to contact us using the information provided above.
Privacy & Safety -
Information We Collect:
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Personal Information: When you visit our website, we may collect personal information such as your name, email address, phone number, and shipping address. This information is collected when you place an order, sign up for our newsletter, or contact us through our contact form.
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Payment Information: We do not store or process payment information directly on our website. Payments are processed securely through your choice of Stripe, PayPal, and after pay, we do not have access to your credit card details.
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Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us analyse website traffic, customize content, and serve targeted advertisements. You can control cookies through your browser settings.
How We Use Your Information:
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Order Fulfilment: We use your personal information to process and fulfil your orders, communicate with you about your orders, and provide customer support.
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Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of these communications at any time by following the unsubscribe link in the email or contacting us directly.
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Improving Our Services: We analyse website usage data to improve our website design, products, and services based on customer preferences and behaviour.
Information Sharing:
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Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Legal Compliance: We may disclose your personal information if required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Data Security:
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Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights:
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Access and Control: You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights, please contact us at kosuke.designs@gamil.com.
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Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
Children's Privacy:
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Age Requirement: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it.
Changes to This Privacy Policy:
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Policy Updates: We may update this privacy policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.
Contact Us:
If you have any questions about our privacy and safety practices or would like to exercise your rights regarding your personal information, please contact us at kosuke.designs@gmail.com.
Accepted payment methods -
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All major Credit / Debit Cards through stripe
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PayPal
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After Pay