Shipping & Returns

Shipping Policy -

Shipping Information:

Shipping Methods: We offer standard shipping within Australia. Shipping options and rates will be displayed at checkout.
Processing Time: Orders are processed within 2-5 business days. Custom or made-to-order products may require additional processing time.
Delivery Estimates: Delivery times vary depending on the shipping method selected and destination. Estimated delivery times will be provided during checkout.

Standard Shipping: Shipping costs for standard delivery are calculated based on the weight and dimensions of the products purchased, as well as the destination set for delivery.
Express Shipping: Expedited shipping options may be available for an additional fee, for certain destinations. Rates for express shipping will be displayed at checkout.

Availability: We currently do not ship our products internationally; however, we are in the process of providing this service in the near future.
All members apart of the email list will be notified once international shipping is made available. We apologize for any inconvenience this may cause.

If you have any questions about our shipping and return policy, please do not hesitate to contact us at kosuke.designs@gmail.com.

Agreement:

By placing an order with us, you acknowledge that you have read, understood, and agree to our shipping and return policy.

Return Eligibility: We accept returns and exchanges within 5 days of delivery. To be eligible for a return or exchange, products must be in their original condition and packaging.
Process: To initiate a return or exchange, please contact us at kosuke.designs@gmail.com. Include your order number and reason for return/exchange, and we will be in contact to fix this issue as soon as possible.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error, or a defective product.
Refunds/Exchanges: Refunds will be issued upon receipt and inspection of the returned product. Exchanges for another product of the same value or store credit may also be offered.

Reporting: If you receive a damaged or defective item, please contact us immediately at kosuke.designs@gmail.com with a description and photos of the damaged product + packaging.
Resolution: We will assess the damage and if necessary, provide instructions for returning the product. A replacement or refund will be issued for damaged or defective items.

If you have any questions about our shipping and return policy, please do not hesitate to contact us at kosuke.designs@gmail.com.

Agreement:

By placing an order with us, you acknowledge that you have read, understood, and agree to our shipping and return policy.